At SUNGOLDPOWER LTD, your satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange under the conditions outlined below.

Return Eligibility

We offer a 30-day return policy for purchases delivered within the United Kingdom.

To qualify for a standard change-of-mind return:

  • You must contact us within 30 days of receiving your order.
  • Items should be returned in their original condition, with all accessories and packaging where reasonably possible.
  • Proof of purchase, such as your order number or receipt, must be provided.
  • You may inspect the product as you reasonably would in a physical store.

If an item has been handled beyond what is necessary to inspect it, we may make a reasonable deduction for any resulting loss in value, where permitted by law.

Our 30-day return policy is an additional benefit and does not limit your statutory consumer rights.

Non-Returnable Items

Certain products may be excluded from our standard change-of-mind return policy where permitted by UK law, including:

  • Personalised or custom-made products.
  • Sealed products unsuitable for return for health protection or hygiene reasons once unsealed.
  • Other products specifically excluded under applicable consumer protection legislation.

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Sale and discounted items remain covered by applicable UK consumer protection laws.

How to Initiate a Return

To request a return:

  1. Email us at contact@sungoldpower.shop.
  2. Include your order number and a brief description of the reason for your return.
  3. Provide photographs or videos if the item is damaged, defective, or incorrect.
  4. Our customer service team will provide the appropriate return instructions.

Please contact us before sending any products back to ensure your return is handled correctly.

    Returns Shipping Costs

    • Change-of-Mind Returns:
    • For standard change-of-mind returns, customers are responsible for return shipping costs, provided this was clearly communicated before purchase.
    • Faulty, Damaged, or Incorrect Items:
    • If an item is faulty, damaged, or not as described, SUNGOLDPOWER LTD will cover reasonable return shipping costs where required by applicable UK consumer law.

    Refunds

    Once your returned item has been received, we will notify you by email regarding your refund.

    • Approved refunds will be issued to your original payment method.
    • For eligible statutory cancellations, refunds will be processed within 14 calendar days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.
    • For additional voluntary returns under our 30-day policy, refunds will be processed within 10 business days after receiving and inspecting the returned item.
    • Original standard delivery charges will be refunded where required by law.
    • Your bank or payment provider may require additional time to make the refunded amount available.

    If you have not received your refund, please contact us at contact@sungoldpower.shop.

    Faulty or Damaged Products

    Under the UK Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and as described.

    If your product is faulty or does not meet these requirements:

    • You may be entitled to a full refund within the first 30 days of receiving the product.
    • After the initial 30-day period, you may be entitled to a repair or replacement.
    • If a repair or replacement is unsuccessful or cannot be provided within a reasonable time, you may be entitled to a refund or price reduction.

    These statutory rights are separate from our voluntary 30-day change-of-mind return policy..

      Exchanges

      • We offer exchanges or replacements for products that are faulty, damaged, or incorrectly supplied, subject to applicable consumer rights.
      • Please contact us at contact@sungoldpower.shop with your order number and supporting information.
      • Order Cancellations
      • If you wish to cancel your order before dispatch, please contact us as soon as possible.
      • If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights after receiving the goods.

      Gifts

      If an item was purchased as a gift and you wish to return it, please contact our customer service team.

      Refunds will normally be issued to the original payment method used for the purchase, unless another arrangement is legally permitted and agreed upon.

      Contact Us

      For questions about refunds or returns:

      Company Details

      Company Name: SUNGOLDPOWER LTD

      Phone: +44 (789) 398-3164

      Email: contact@sungoldpower.shop

      Address: 12 LEOPOLD STREET, BIRMINGHAM, ENGLAND B12 0TA UK

      Business Hours: Mon – Fri / 10:00AM – 8:00PM (EST)